SensMax LR Customer Feedback System

The SensMax L3 Customer Feedback System is a wireless, standalone solution designed for real-time customer satisfaction monitoring and automatic Net Promoter Score (NPS) calculation. Completely cable-free and simple to deploy, this 3-button survey device instantly captures visitor sentiment in retail stores, bank branches, airport terminals, public sector offices, and healthcare facilities.

Customers register their experience with a single tap on an intuitive emoji icon (Positive, Neutral, or Negative). Votes are recorded instantly in the local internal memory and transmitted automatically to a central database, enabling detailed satisfaction analysis across flexible time intervals—hourly, daily, weekly, monthly, or yearly.

How the System Works

The unit operates completely autonomously, combining a battery-powered 3-button emoji layout with a dedicated plastic display stand for custom-printed survey questions. Recorded votes are securely stored in the local internal memory before being collected via radio frequency (RF) transmission by a central gateway. The gateway then sends the telemetry to a central database over LAN or cellular (GSM) networks for continuous cloud reporting and analytics.

Key Features & Technical Performance

• Extended Battery Autonomy: Low-power design operates on standard batteries, providing an operational lifespan of up to 2 years.

• On-Board Data Security: Internal memory autonomously stores up to 25 days of offline statistics, guarding against network disruptions.

• Automated Data Uploads: Gateways automatically retrieve recorded votes via RF radio and push data to central servers using LAN or cellular connections.

• SensMax EasyReport Analytics: Processed within the SensMax EasyReport application to generate intuitive graphic charts, tabular trend logs, and automated NPS calculations.

• SMART Analytics Integration: Seamlessly correlates foot traffic data from SensMax people counters with feedback metrics to calculate precise conversion rates and visitor-to-satisfaction ratios.

Available Range Variants

To adapt seamlessly to any venue layout and gateway placement, the feedback system is available in three distinct radio coverage options:

Applications & Strategic Value

• Retail Chains & Banks: Capture immediate feedback on customer service and staff responsiveness to compute accurate Net Promoter Scores.

• Airports & Transit Hubs: Position along passenger corridors and gate exits to track service satisfaction in high-traffic zones.

• Public Institutions & Healthcare Clinics: Gather real-time visitor ratings at reception desks to streamline administrative operations and service quality.

• Commercial Real Estate & Facilities: Place at key exit points to continuously evaluate overall facility management performance.