SensMax LR Customer Feedback System

Sistemul de feedback al clientilor este un instrument foarte eficient pentru evaluarea in timp real a satisfactiei clientilor. Este complet wireless si poate fi montat cu usurinta in orice locatie, cum ar fi magazinele de retail, banci, coridoare de aeroport, institutii publice sau clinici medicale.

Sistemul inregistreaza trei tipuri de raspunsuri: negativ, neutru si pozitiv. Clientul apasa pictograma corespunzatoare starii sale, iar votul este inregistrat instantaneu in memoria interna a dispozitivului. Datele colectate sunt transmise automat catre sediul central, permitand analiza rapoartelor de satisfactie pe diverse intervale de timp: per ora, zi, saptamana, luna sau an. Sistemul ajuta in mod direct la automatizarea calculului pentru indicele Net Promoter Score (NPS).

Cum functioneaza sistemul

The feedback device is completely autonomous, battery-operated, and features three buttons (icons expressed through emoticons) and a dedicated plastic holder to display the desired question.

Technical Performance and Key Features:

• Extended Battery Life: The device's battery has a lifespan of up to 2 years.

• Data Security: The internal memory can autonomously store up to 25 days of statistics.

• Automatic Collection: Data is read automatically by a gateway via radio transmission. Subsequently, the statistics are sent to the central database through the local area network (LAN) or a cellular connection (GSM modem).

• Advanced Reporting: Information is processed in the SensMax EasyReport application, generating intuitive graphic and tabular reports.

• SMART Integration: If you are already using SensMax people counters, you can correlate traffic data with feedback data to accurately calculate conversion rates and the correlation between the number of visitors and their satisfaction level.

Available Versions Based on Communication Range:

To perfectly adapt to the size of the location and the placement of the data collector, the system is available in three radio coverage variants:

• SensMax L3 (Standard): Standard communication range of 30-40 meters.

• SensMax L3 LR (Long Range): Communication range of up to 150 meters in open space or up to 50 meters through walls.

• SensMax L3 SLR (Super Long Range): Extended communication range of up to 900 meters in open space or 150 meters through walls.