SensMax L3 LR TS Customer Feedback System

The SensMax L3 Customer Feedback System is an advanced wireless solution engineered for real-time customer satisfaction monitoring and automated Net Promoter Score (NPS) calculation. Completely cable-free and simple to deploy, this 3-button survey device captures instant visitor sentiment across retail stores, banking branches, airport terminals, public sector offices, and healthcare facilities.

Customers record their experience with a single tap on an intuitive emoji icon (Positive, Neutral, or Negative). Votes are recorded instantly in local internal memory and automatically transmitted to a central database for detailed satisfaction report analysis across flexible timeframes—hourly, daily, weekly, monthly, or annually.

How the System Works

The feedback unit operates completely autonomously, combining a battery-powered 3-button emoji layout with a dedicated plastic display stand for custom printed survey questions. Recorded votes are held securely in local memory before being collected via radio frequency (RF) transmission by a SensMax gateway. The gateway then forwards the telemetry to a central database via LAN or cellular (GSM) connection for advanced reporting and analysis.

Key Features & Technical Performance

• Extended Battery Autonomy: Low-power design operates on standard batteries, providing an operational lifespan of up to 2 years.

• On-Board Data Security: Internal memory autonomously stores up to 25 days of offline statistics, guarding against network disruption.

• Automated Data Uploads: Gateways automatically retrieve recorded votes via RF radio and push data to central servers using LAN or cellular connections.

• SensMax EasyReport Analytics: Processed within the SensMax EasyReport application to generate intuitive graphic charts, tabular trend logs, and automated NPS calculations.

• SMART Analytics Integration: Seamlessly correlates foot traffic data from SensMax people counters with feedback metrics to calculate precise conversion rates and visitor-to-satisfaction ratios.

Available Range Variants

To adapt seamlessly to any venue layout and gateway placement, the feedback system is available in three distinct radio coverage options:

Applications & Strategic Value

• Retail Stores & Banks: Capture immediate feedback on customer service and staff responsiveness to measure Net Promoter Scores.

• Airports & Transit Hubs: Deploy along passenger corridors and gate exits to track service satisfaction in high-traffic zones.

• Public Institutions & Healthcare Clinics: Gather real-time visitor ratings at reception desks to streamline administrative operations and service quality.

• Commercial Real Estate & Facilities: Position at key exit points to continuously evaluate overall facility management performance.