SensMax Customer Feedback System SLR

Sistemul de feedback al clientilor este un instrument extrem de eficient pentru evaluarea in timp real a nivelurilor de satisfactie ale clientilor. Complet wireless, poate fi montat cu usurinta in orice locatie, cum ar fi magazinele de retail, bancile, coridoarele aeroporturilor, institutiile publice sau clinicile medicale.

Sistemul inregistreaza trei tipuri de raspunsuri: negativ, neutru si pozitiv. Clientul apasa pe pictograma corespunzatoare experientei sale, iar votul este inregistrat instantaneu in memoria interna a dispozitivului. Datele colectate sunt transmise automat la baza de date centrala, permitand analiza rapoartelor de satisfactie pe diverse intervale de timp—oricare, zilnic, saptamanal, lunar sau anual. Sistemul ajuta direct la automatizarea calculului Scorului Net Promoter (NPS).

Cum functioneaza sistemul

The feedback device is completely autonomous, battery-powered, and features three buttons (represented by emoji face icons) alongside a dedicated plastic stand for displaying your customized question.

Key Features & Technical Performance:

• Extended Autonomy: Powered by standard batteries with an operational lifespan of up to 2 years.

• Data Security: The internal memory autonomously stores up to 25 days of statistics.

• Automatic Collection: Data is automatically retrieved by a gateway via radio transmission and forwarded to the central database through LAN or cellular (GSM) connections.

• Advanced Reporting: Processed in the SensMax EasyReport software, generating intuitive graphical and tabular reports.

• Integrare SMART: Coreleaza cu usurinta datele de feedback cu contoarele de persoane SensMax pentru a calcula ratele exacte de conversie si a analiza traficul vizitatorilor alaturi de satisfactia clientilor.

Available Range Versions

To perfectly adapt to any facility size and gateway placement, the feedback system is available in three radio coverage variants:

• SensMax L3 (Standard): Standard communication range of 30–40 meters.

• SensMax L3 LR (Long Range): Extended communication range of up to 150 meters in open space or 50 meters through walls.

• SensMax L3 SLR (Super Long Range): Ultra-long range communication of up to 900 meters in open space or 150 meters through walls.